IT Support Specialist

Full time

Luxembourg

Business support functions

About this position

Your role

  • Responsible for installation and configuration of users Devices (Windows 10/11, IOS).
  • In charge of User access management and profile creation
  • Perform incidents resolution and follow-up, problems identification, analysis, and customer support.
  • Participate in continuous improvement of the overall production environment and propose improvements where required.
  • Keep a high level of technical awareness within the assigned area of responsibility.
  • Participate to IT related projects.

Your profile

  • Degree in computer science.
  • At least 2 to 3 years of relevant work experience in IT support Team
  • Experience with Access management.
  • Excellent knowledge of Systems: VMware vSphere/VSAN/ESX, Windows 10 / Office 365, Windows Server 2019/2022, Active Directory, Entra ID, Intune, Power shell and scripting languages.
  • Excellent verbal and written communication skills.
  • Knowledge of ITIL framework and ITSM Tools
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
  • IT passioned, highly motivated, organized, autonomous with a critical mind and a strong desire to improve things.
  • Fluency in French and English. Any other language would be considered as an additional asset.

We offer you

  • The ability to acquire and develop an experience that will ensure a career in an expanding environment;
  • A growing company with many interesting IT projects and new technology deployments;
  • The opportunity to join a human sized international group and friendly environment that can give relief to your skills and satisfy your intellectual curiosity.

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