Client Coordination Specialist with English

Full-time

Bucharest

AOS Global Services

About this position

Team responsible with the coordination  of activities for Mazars international clients is one of the key points of contact between customers and Mazars offices across the globe. The core element of the role will be the effective & efficient support for managing client relationship. This includes monitoring of services delivery towards customers, reporting, preparation of documentation and presentations in support of coordination processes, handling contracting & invoicing processes , administrative tasks (updating databases, project plans, SharePoint etc).

Responsibilities

  • Responsible and accountable (together with the senior colleagues in the team) for the successful on boarding of international clients (identify requirements & objectives, develop client-reporting standards, support in the implementation of processes within the existent IT platforms);
  • Monitor the process of issuing invoices for clients in scope, ensure accuracy of the process against agreed budget, consolidate information from various reports/sources in a cohesive & coherent manner
  • Monitor the service delivery for particular clients, using existent IT platforms;
  • Support in organizing Steering Committees between Mazars & client representatives, create action plans as per agreed discussion and monitor them for closure;
  • Support the contract management activities between Mazars offices & new/existing customers
  • Raise awareness of potential risk areas/escalationsaddress mitigations;
  • Document issues and resolutions as applicable;
  • Work within other colleagues/actors for standardizing & optimizing the activity within the department

Requirements:

  • Education: Bachelor’s degree in Finance or Economics.
  • min 2 years of relevant work experience;
  • Advanced ability to analyze, prioritize and execute tasks; Capacity to work with multiple tasks in parallel, handling different engagements, always ensuring high level of quality and the customer orientation
  • Advanced level of English, French is a plus
  • Advanced communication skills both verbal and written;
  • Structured approach tailored to the audience.
  • Team player that shows flexibility and perseverance in managing good working relationship with colleagues and other stakeholders;
  • Customer orientation, detail focused and problem solving attitude;
  • Self starter, autonomy, resilience and can-do mindset
  • Experience of working in a virtual, international environment.

What we offer:

  • A competitive financial package, including but not limited to meal tickets, health insurance, yearly performance bonuses and, based on your tenure within Mazars, private pension fund
  • A blended working schedule, prioritizing working remote and your safety
  • An environment where personal development is encouraged
  • Intensive training through internal and external training session
  • A people focused organizational culture of continuous learning and coaching

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